shinycharizard
2 years agoOn our wavelength
Property determined unserviceable - How to appeal/ review this
Hi.
I ordered VM Gigabit in November 23, they delayed and rescheduled a couple of time until today (04/03/24). Noone turned up so I called and after an hour they finally said my property was deemed 'unserviceable'.
To add further insult to injury they are offering compensation which is less than the Ofcom regulated amount and they do not know why I wasn't informed it was cancelled. The CS team will look into fixing this (72 hour wait).
BT fibre don't have our house in the build plans (likely because everyone already has VM gig).
Key question is: How can I appeal/ get the property reviewed properly?
- The neighbour has VM - same package as me
- The neighbours house is identical but mirrored (in fact, it was one big plot then they built 3x houses on it).
- Everyone on the road is on VM.
- It's a normal road. Not private or anything.
- The neighbour is 1.2m away.
- We have open driveways, nothing obstructing, no trees, water bodies or anything.
- The road is less than 10m away from the property.
- I would rather forgo the compensation, and just have the internet!
Thanks!
Aaron