Forum Discussion

hardingm's avatar
hardingm
Joining in
6 months ago

Problems setting up replacement Hub after signing up to Volt

I have just signed up to volt, I was on a 500mb package and have been upgraded to a 1gb package. As a result Virgin media have sent out a new hub 5. However when the hub 5 is connected I do not get any internet on it. But my old hub 4 is still fine. I have looked at the WiFi settings of the hub and it says it's connect to virgin media's network but that internet access is denied. So I assume virgin just hasn't connected it to their system yet. I have tried to get in contact with virgin through WhatsApp but have had no response for the past 3 days. They said the internet will be cut off from the old hub in 5 days so it's getting a little close. Any had any more luck getting in contact with Virgin?

  • newapollo's avatar
    newapollo
    Very Insightful Person
    6 months ago

    Hi hardingm 

    I normally see posts with people complaining they've lost connection as VM have deactivated their old hub before they've either received or set up the new hub.

    Call 0800 953 9500 and ask them to activate the hub 5. I believe they are open until 8pm.

    Have your account and area number handy, and the hub 5 serial number.