Forum Discussion

NeverAgainEh's avatar
NeverAgainEh
Tuning in
8 days ago

Private Road but Checker says we can get 1G Full Fibre - I'm sceptical, how to check 100%?

Hi, I live in a short private road (X on the first pic) to a telephone pole (Y, about 50m from the closes public road) and am the last of 8 houses (Z, a further 12m or so) served by the pole and good old copper wire. This is sufficient for 65mbps part fibre. All of the house on the main road have access to full fibre.

The checker and a sales person in chat has confirmed their service is available to me but I am wary of this as I have read here (and sadly had experience with) the lack of comms between departments.

I do not want to place an order just to find out on the day that it's the same speed I can get with my existing part fibre connection. If I can get 1Gbit I'll sign up.


I count 8 lines for 8 houses so I guess there is an underground main cable back to the network?

Is it possible that VM will use a cable via the pole in our road?

How do I request someone to come and check this personally?

I would have signed up ages ago had this been clearer but am coming to the end of my PlusNet contract and while I cannot fault their service, this speed (specifically upload) is just lacking.

Wayleave is a possibility as I now know for certain who owns the length of the road (a business situated the furthest to the right on this map).

Thanks

Broadband
install
installation
new customer

10 Replies

  • NeverAgainEh's avatar
    NeverAgainEh
    Tuning in
    3 days ago

    Just to clear up for the drive by commenters who didn't read it: City FIbre provide to the main road not ours. Would I be here asking for help if I could sign up with them?

    Anyway, order placed and I informed the "Tell us about your property" chatbot that yes we have a drive, yes it's more than 1m from the road." Which is about 5% of the installation issues.

    If on install date (3rd Oct) I am up and running with 1G I will eat my hat. I've been effed majorly over by Virgin when they were still NTL and I am unconvinced this will go to plan.

    VM staff if any of you read this, I'd REALLY appreciate some CS intervention ahead of the install date, someone really needs to come and have a look first.

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      15 hours ago

      Hello NeverAgainEh,

       

      Sorry to hear of the past experiences with ourselves and the concerns this is causing with your current order, we appreciate you taking the time to post via the forums in regards to this.

       

      We aren't able to fully support or arrange installations via the forums as they are dealt with by a specific department, the Install Team. They can be contacted directly on 0800 052 1734.

       

      We can ask a colleague to take a look into this so I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    8 days ago

    You get from VM what's possible, using part fibre (HFC). You order it and if you don't like it you can pull out without penalty within 14 days.

    We'll all be migrated to fibre in the coming years (no timetable available).

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    8 days ago

    When you say "All of the house on the main road have access to full fibre" do you mean by VM or Openreach?

    If it's by VM then it's just possible that VM might use that pole to feed you with full fibre. But if VM only have HFC in the road then VM won't connect you with coax, either from the pole or in a one-off duct from the main road.

      • -tony-'s avatar
        -tony-
        Alessandro Volta
        7 days ago

        if city fibre will install 1gig why would you even consider VM - its a no brainer

  • goslow's avatar
    goslow
    Alessandro Volta
    8 days ago

    The only way you will find out is to place an order.

    The image of the telephone pole looks like it shows only regular telephone cables/junction box.

    Keep your Plusnet connection running while you wait for your VM order.

    VM is using Openreach infrastructure for some installations now. If VM uses the pole, I don't imagine wayleave would be an issue as Openreach would presumably have wayleave already for the pole.

    • NeverAgainEh's avatar
      NeverAgainEh
      Tuning in
      7 days ago

      That's good to know and yes I certainly am keeping PlusNet until I already have something better installed, thanks.