Forum Discussion

baob2791's avatar
baob2791
Just browsing
23 days ago
Solved

PreInstall Work??

I am a prospective new VM customer and after reading some of the preinstall woes i am concerned. 

I ordered by VM setup on 31st July 2025, received all my contract info etc and even managed to setup and link my account using the bing method! I got a text message on the 2nd August 2025 advised that preinstall work was completed and I'm on track for my requested install of the 19th August 2025. So when I got back to my flat I checked the outside and as I am on the top floor i see no cables or brown boxes running up to my property unlike someone on the ground floor who has a brown VM box on there outside wall.

Should I be concerned???

My existing BB is due to be turned off on the 19th when the install is to be completed!

Thanks

  • baob2791's avatar
    baob2791
    8 days ago

    To my amazement the installation actually happened today, will hand off a few days before terminating my previous provider just in case.

    Thanks for your help and advice.

6 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    23 days ago

    The standard advice on here, based on many cases of people being left without broadband, is to not cancel your existing broadband service until Virginmedia has connected you and you are happy that it is working correctly. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    22 days ago

    Sound advice from jpeg1​   do not cancel any other supply until VM is up and running and fully tested, and not the 14 day cancellation window.  With it being on the 2nd floor, unless there is a distribution cabinet in the flats, I very much doubt if VM will install at that height.

    • baob2791's avatar
      baob2791
      Just browsing
      22 days ago

      I have to cancel my Sky TV myself which I will hold off doing for now, as for the BB it was done with the switch service so it shouldnt be cancelled until VM confirm all is good?

      I looked again outside and can see every flat except mine has a a cable going to their living area from points in the ground, so it would seem they have done this before.

      I tried calling the Preinstall Team but get get a voice message saying "you were called by the VM team today, no need to call back someone will call you" or words to the effect.

      I think its time to cancel!

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        20 days ago

        Hi baob2791 

        Thanks for posting and welcome to the community.

        I'll send you a PM now to assist further.

  • baob2791's avatar
    baob2791
    Just browsing
    8 days ago

    To my amazement the installation actually happened today, will hand off a few days before terminating my previous provider just in case.

    Thanks for your help and advice.