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Sapperftw's avatar
Sapperftw
Joining in
22 days ago

Please HELP! All I want to do is get connected.

Hi Virgin Media,

I am struggling to get the connection below commissioned, it was already at the house when I moved in. As you wired it by mistake when you connected house 6B. 

When I speak to your sales team you keep telling me that you cannot provide service to my house.  Because is not showing up on the postcode on your system, yet it does with the Royal Mail.  You can send post to my new house to collect the old router which keep chasing me for, I have already sent it back in the box you provided.  Proving the house does exist. 

Why are you making it so hard to spend money with you?  Three weeks I've been fighting with you over this now....  So frustrating....   

 

Help
new connections

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    19 days ago

    Hi Sapperftw 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the poor experience you've had and that you feel this way 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,
    Daniel

    • Sapperftw's avatar
      Sapperftw
      Joining in
      19 days ago

      Hi Daniel,

      Thank you for your response.

      The problem has now been resolved.

      Funnily enough you can now provide service to my house.  I suggest rethinking your sales team's approach to problems which don't always fit their scripts.  Its only because I kept pushing for your service, that you didn't lose the sale.

      kind regards

      Sapperftw