Please could anybody tell me why virgin media keep moving my installation date (3 times now)
My installation has been cancelled / moved 3 times now the latest being today having taken a day off work for the installation when I rung customer services they tell me that my account and installation have been cancelled the reason given being that virgin fibre is not available at my address even though they have taken an installation fee off me and if I go online and check availability it is available and the black box fitted by virgin is installed on the telegraph pole right outside my property I can even book an installation online with a date when I ring customer services all I get is fobbed off as if they are reading from a script and to make matters worse I have had no emails or text messages telling me my account is cancelled ?????