The outside cabling to our house is a mess - there in no brown box just a cable straight through the wall and into the house. The cabling goes up to the white box (which I assume is BT) and there's a very fine connection to the VM cable but I don' think this does anything as the brown cable seems to have been cut off where it goes into the window frame. It's all a bit of a mess. Would it be possible to an engineer to come and sort?
Are you a paying VM customer? If so an engineer should be sent to fix this. However, if it's a BT box, they will not touch it. Also if you are not a customer it may be not as easy to get this done.
Yes VM customer
Forum TeamHi JayneMills,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to see the cabling is looking a little shabby. This is something we can certainly get an engineer out to get put right for you, but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
Forum TeamHi JayneMills,
Thanks for sticking with me via private message.
I'm glad I was able to get everything sorted for you. 😊
If you have any further issues, please pop back to us in the Community.
Take care,
It's not a BT box. It is one of the original 1990s cable cabinet drop boxes, from the days when cable only carried TV.
It looks as if the connection has been changed at sometime, & been bodged so that a repull is not necessary, as the cable is too short to install a modern dropbox.
