Hi,The Virgin box on our outside wall looks terrible. I have tried to close it up so the cabling isn't exposed but there seem to be a lot of redundant bits of cabling (?) which make it impossible without squashing everything to the point that something will get damaged.Will VM attend to replace/tidy? If so how do I report the job?All the best.

Please post a photo to allow VM to assess the damage. If you wait here a day or two a VM Mod will pick this up and discuss.

Brown box outside - looks awful | Virgin Media Community

Adduxi
Very Insightful Person
2 years ago
Please post a photo to allow VM to assess the damage.
If you wait here a day or two a VM Mod will pick this up and discuss.
Zach_R
Forum Team (Retired)
2 years ago
Hi mikegreen,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear that your external omni box is damaged and/or exposed. As Adduxi has also suggested in their post, would you mind providing a photo of the box for us so we can understand the problem better and by extension how to best get it sorted for you ASAP?

Thanks,
- mikegreen
  Tuning in
  2 years ago
  Hi,
  Please see pic for more details. The cover isn't secured. if it is windy it comes off. Plus the wiring inside is a bit of a jumble.
  Thanks
  - Beth_G
    Forum Team
    2 years ago
    Hi mikegreen
    
    Great, thanks for attaching the picture. You're right, it does look like there's a lot of unneeded cabling there.
    
    I've dropped you a private message so I can take your details and arrange for an engineer to visit and take a look.
    
    Thanks!