Outage lasting 3 days so far

That's the issue with a residential connecton. You have no SLA, just compensation:

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

https://www.virginmedia.com/help/check/status

Try checking with Area faults on  0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

Hi hilaryramsay 

Welcome to the Community Forums. 

Sorry to hear of your concerns with an ongoing outage. 

Checking the systems on our side, this outage was closed as resolved on Saturday. If you're still experiencing service issues, please reboot all your equipment and let us know if you have any further issues after this, and we can investigate this further for you.