Forum Discussion

bigguy283's avatar
bigguy283
Up to speed
27 days ago
Solved

speeds terible last 3 days

hi there, for the last 3 days my dowload speed are terrible 32Mb on my 1Gb service, funny though my upload is faster at 65Mb , and i contacted help desk , engineer came today , all the equipment was fine, he also replaced splitter and checked the external CAB all ok, but my speeds constantly go from 949.97Mb  download ,104.46Mb Upload  when ok   then back to 32Mb - 65Mb. i have incuded BQM's.

 

  • Steven_L's avatar
    Steven_L
    24 days ago

    Hello bigguy283,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your connection. I've checked your connection and there are some issues with the downstream power levels of your download channels, which will need another engineer visit to resolve. I can arrange the appointment from here; however, I would need to confirm a few details via a private message, which I will drop over in a moment. Please look out for the private message, and we can get started.
    Kind Regards,
    Steven_L

5 Replies

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    24 days ago

    Hello bigguy283,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your connection. I've checked your connection and there are some issues with the downstream power levels of your download channels, which will need another engineer visit to resolve. I can arrange the appointment from here; however, I would need to confirm a few details via a private message, which I will drop over in a moment. Please look out for the private message, and we can get started.
    Kind Regards,
    Steven_L

  • bigguy283's avatar
    bigguy283
    Up to speed
    23 days ago

    just noticed your reply, i have answerd your pm question
    thanks

    • Jamaal_A's avatar
      Jamaal_A
      Icon for Forum Team rankForum Team
      14 days ago

      Hi bigguy283 👋

      Thanks for chatting with me in our PM's, I'm so glad we managed to get your service fault sorted for you 🙂

      If you need any further help, please create a new post and we'll be happy to help!

  • bigguy283's avatar
    bigguy283
    Up to speed
    16 days ago

    Engineer visited replaced old outdated splitters, connectors,and cable ( 25+years old) , got it all working like normal , he was here for 50 minutes , very happy now 😁

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team (Retired)
      12 days ago

      Hi bigguy283 👋.

      Thanks for reaching out to us, sorry to hear of the issues that you are facing with your service. So that we can look further into this we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

       

      Thanks.

       

      Sabrina