Forum Discussion

alicequigley's avatar
alicequigley
Joining in
4 months ago

Old wall socket or something else?

Trying to connect broadband. New hub received today. Trying to figure out where I connect it  

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    Possibly into that splitter - but the sticking plaster is a worry 😲

    Try calling the Pre-installation and delivery team on 0800 052 1734 open  8:00am to 9:00pm  Mon to Fri, and 8:00am to 6:00pm Sat and Sun. and book a Tech install 

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    Powered splitter (likely due to weak signals).

    Top left is the incoming from the cabinet drop. Top right is power in.

    The bottom two are both outputs, so you can use either of them to feed the hub.

  • Hi there alicequigley 

    Thank you so much for your post and welcome back to the community forums, it's great to have you with us. 

    I am sorry that you faced some issues with your install and thank you to our community team for their advise so far, can I just check have you since been able to install your services?