Not possible to install VM in my address
Good morning,
I recently subscribed to Virgin Media, as my new address showed up as available in the website. The installation was booked for this Monday, but it was cancelled without any notification. After calling customer service, I was informed that the installation team went to the outside of my building, and found it impossible to do the installation, due to existence of metal plates. I have called again with no success, and they refuse to send new technicians to double check if it really is impossible.
This address is in a complex with many flats - and my flat is on the top floor (3rd). What I'm finding odd is that inside my flat I can see a VM wi-fi with relatively strong signal, which leads me to think that one of my neighbours have VM - and possibly one in the same floor or floor below me, as otherwise I wouldn't get signal.
Is it worth doing anything else for the technicians to double-check? Or am I just wasting my time with something that's actually not possible?