Forum Discussion

CassisGrey's avatar
CassisGrey
Joining in
6 months ago

No Internet Flashing Blue Hub 5

Hub 5 started flashing blue last night. Multiple soft/hard resets. Always goes back to flashing blue. Virgin Fault checker says "problem with home broadband". 

Going round in circles with Virgin Media phone number and no response on WhatsApp. 

Please can someone assist me here?

 

  • Client62's avatar
    Client62
    Alessandro Volta
    6 months ago

    Does this mean calling 0800 561 0061 reports a known fault and perhaps there is an estimate for a repair ?

  • John_GS's avatar
    John_GS
    Forum Team
    6 months ago

    Hi CassisGrey 

    Thanks for posting and welcome back to the community. Apologies for the broadband issues. 

    I can see there was an area issue, should now be resolved 🙂

    Let us know if you need further help 🙂