No Installation after more than a month!
Hi all,
I'm just having a terrible customer service and I'm thinking to even escalate this thing to ofcom.
After requesting the moving home process to my new flat in London, VM was supposed to schedule an appointment to install the service.
The engineers came twice without doing anything concrete and VM keeps pushing on moving the new appointment.
They also lied to me twice on the dates and I had to take time off work to wait for nothing - I've already raised a complaint for this.
Now, every day I'm trying to contact the customer service which results 2 hours wait, some random promise to fix the issue and calling me back but nothing happened.
I'm exhausted as this thing started mid-April!! I cannot even cancel the service because of their stupid exit fee (+£300).
Entire VM is just a crap. How can I escalate this further? Anyone from VM here?