3 Months and now delayed for a further 2 months: Broadband Installation Date keeps getting pushed back

I am extremely frustrated with the ongoing delays in my broadband installation. It has been (end of september) three months since the initial date, and now the latest scheduled date has been extended by another two months, until the end of February. Initially, I was informed that permits were required, but then I noticed engineers installing lines for my neighbours. I was at home in October feeling rather hopeful when I saw Virgin engineers installing lines to neighbours including my next-door neighbour, leading me to believe my installation would coincide with these works. However, I am still only receiving promises of an installation, which are repeatedly pushed back. I urgently need my broadband installed and would appreciate honest and accurate information regarding the process. Could anyone on the forum direct me to someone or a team who can help me? At the moment I am using my mobile phone for broadband at home and with a poor signal in house it has been a very stressful.

i just want clear information because all I am getting is customer service reading information back to me that I already know.