No Broadband Service - how can you report?

Apologies if this is the wrong section to ask this.

We've had no broadband service since Friday afternoon, (apart from a brief burst of about 4 minutes at 4pm on Saturday). The service status has known we've got a problem, although it suggests intermittent connectivity when actually we've had none, zero, zilch. Which means loads of our stuff doesn't work and our teenage son is having to talk to us during his Easter school holiday.

I understand we should be able to get a refund for every day that we've had zero service, but apparently, despite the VM service status knowing we've had a problem, the refund period is from the point we report it.

We haven't reported it because the online service status was aware of the issue and gives no 'contact us/report it's functionality, and I can't find a way to speak to anyone because the phone service (150 on a Virgin landline) also knows there's a service issue and won't give an option that gets me past the robot.

Is there a Virgin person on this part of the forum who can help (there are on other sections), please?

Thanks!