New router unexpectedly sent on contract renewal
All I did was renew my contract, which had expired, but now I have been sent a new router, with a dire warning about losing service if I don't activate within 5 days.
The email I received on the day confirmed I had renewed my Volt M600 Fibre Broadband, but then 2 days later a received a mail that looked like spam, heading 'Re: XSUS Next Gen - XS1000252200', with all the lines starting: dummy="1"> . This was followed a few hours later by a mail headed 'Thanks for making those changes' (what changes? I just renewed my existing contract), and this told me my new package was Volt Gig1.
So, I guessed I had been given a 'free' upgrade, but given that I am too busy to do the required messing about (my Wifi set-up needs a little customisation to get my Chromecast to work properly), I planned to just put the new router in a cupboard until a) I found out more about what I was getting, and b) had the time to deal with it.
However, the box has now arrived with sticker on the front that says 'Plug me in and activate within 5 days (or you will lose service)'.
Please can someone explain what is going on. And when does the 5 days start ticking?