Forum Discussion

matthewcd's avatar
matthewcd
Just joined
4 days ago

New Router Has No Connection Point on Wall

Been trying to set up a brand new WiFi Router, but neither wall socket, nor plug from the NTL box seems to fit. The only cable that does, seems to have a copper wire in the space that I'd assume the 'Wall Cable' that came with the router would fit into. What are my options here? Am I overthinking this and it's as easy as plug the power in and find a way to attach either cable to the router? Any advice would be appreciated.

My Reddit post with images to give a better idea of the situation

2 Replies

  • goslow's avatar
    goslow
    Alessandro Volta
    4 days ago

    You need a coupler adapter to join two plugs together

    https://www.diy.com/departments/slx-coaxial-connector-19mm/5028422001905_BQ.prd

    Also available from the likes of Screwfix, Toolstation etc.

    The threaded F-connector in the first Reddit photo looks like your VM connection (which is the short cable hanging out of the wall in the last photo).

    Old connections use a threaded connector which you have to screw on. VM's new connectors are push fit. They may be a tight fit.

    If you want a new wall box fitting with the proper connections, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a new wall box.

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    7 hours ago

    Hey matthewcd, thank you for reaching out and a warm welcome to the community we are so sorry to hear about this cabling issues.

    Let us send you a DM :)