New install
So I received my hub3 quick installation kit today (never used virgin before ) plugged it all in 2 hours later no solid white light still flashing green. So I called an advisor went through the process of what I just done advisor had to do a manual activation and told me to wait an hour if it's still flashing green to reboot the hub and wait 5/10 mins and if it's flashing green to call back.
No problem waited an hour and a half before I rebooted hmmm still the same flashing green light and WiFi signal green too on the hub.
30 mins after I had to call back to go through the same process got asked what was in the box when it got delivered 😕 back through the process again arrrrgh to then be told wait for 3 hours.
How hard can it be to activate broadband thinking I made the wrong decision here getting Virgin Media.
Cable could be disconnected in the street cabinet.? It may be you need a manned install.