New install and am in limbo
At the beginning of Jan I informed VM I was moving and arranged to take my services with me. All seemed good and then the Thursday before my move I got a call saying that my install was being put on hold as they were having trouble pulling the cable through their ducts and would need to get the councils permission to dig it up.
After I got over the shock, I made a few phone calls and everyone seems to blasé about it and the person I spoke to took 25 minutes to get me through security (couldn't find me my name, address or account number), couldn't understand why I was calling as there was a request for cancellation of my service. After an hour I had to hang up as I had already pushed a meeting back twice.
A couple of weeks in and I have had no contact from VM with any kind of update, the cell reception sucks in this house and it doesn't help any one you speak to says "You can do that on line sir." I have had to arrange for a Open reach connection so I can get access to the internet so I can do basic things.
How can I get an update on my order? How do I find out that I am getting compensation everyday for a install that VM could not provide and I have a horrible feeling I will get a bill later this month even though I have no service. There must be someone competent I can speak to?