Watching this with interest... today is my 5th day since non-delivery of a Hub upgrade and with nothing received from VM since a delivery advisory text message on the day delivery was penciled in for with the same warning. Guess I'll find out over the weekend...
Thanks orbscure, since you're a few days "ahead" of me it would definitely be good to know whether your old hub still works next week! (assuming your new one doesn't arrive in the meantime 😉)
Hello Clachtoll
Sorry to hear of the delays to your Hub delivery, we appreciate you taking the time to raise this with us via the forums and welcome to the community.
Due to an incident at a warehouse operated by one of our third-party suppliers, some customers are experiencing delays receiving their orders. We are working with our partner to expedite deliveries as soon as possible, have directly contacted those customers affected to apologise and will keep them updated.
Your current Hub, if active, will continue to work until the new Hub is received, installed and activated.
Thanks for your response and your help with this.
However, posts by sillygoose and Dahlia299 following yours show that old hubs do not "continue to work until the new hub is received, installed and activated".
Could you please double-check and advise again, taking into account their posts?
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Hi everyone,
Like others, I accepted an offer to upgrade my old hub to a new one, and although delivery was due on Wed 18th Dec, it hasn't arrived.
I got a text on Wed 18th Dec saying the new hub should be arriving that day, and \"to avoid loss of service, please install it within 5 days\".
I haven't had any other messages from VM since, nor have I heard from Yodel.
Because of the delays being reported here by other users, I'm guessing that the new hub could be delayed by more than 5 days. If that happens, I'm worried that my old hub might be deactivated before the new one arrives, according to the text I got.
Can anyone confirm:
1. if my old hub is likely to be deactivated before the new one arrives?
(If anyone's been in a similar position, with a new hub being delayed more than 5 days, it would be great to hear whether the old one was deactivated or not.)
2. if my old hub does get deactivated, and I don't yet have the new one, is it simple to get the old one reactivated again if I just call up VM, or will that leave me without service until the new hub arrives?
Any advice that people could give would be really appreciated. Thank you.
","kudosSumWeight":2,"postTime":"2024-12-20T11:21:44.952Z","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5601981_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1195},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Hi everyone,
Like others, I accepted an offer to upgrade my old hub to a new one, and although delivery was due on Wed 18th Dec, it hasn't arrived.
I got a text on Wed 18th Dec saying the new hub should be arriving that day, and \"to avoid loss of service, please install it within 5 days\".
I haven't had any other messages from VM since, nor have I heard from Yodel.
Because of the delays being reported here by other users, I'm guessing that the new hub could be delayed by more than 5 days. If that happens, I'm worried that my old hub might be deactivated before the new one arrives, according to the text I got.
Can anyone confirm:
1. if my old hub is likely to be deactivated before the new one arrives?
(If anyone's been in a similar position, with a new hub being delayed more than 5 days, it would be great to hear whether the old one was deactivated or not.)
2. if my old hub does get deactivated, and I don't yet have the new one, is it simple to get the old one reactivated again if I just call up VM, or will that leave me without service until the new hub arrives?
Any advice that people could give would be really appreciated. Thank you.
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","body@stringLength":"275","rawBody":"Watching this with interest... today is my 5th day since non-delivery of a Hub upgrade and with nothing received from VM since a delivery advisory text message on the day delivery was penciled in for with the same warning. Guess I'll find out over the weekend...
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service, please install it within 5 days\"","moderationData":{"__ref":"ModerationData:moderation_data:5602013"},"body":"Thanks orbscure, since you're a few days \"ahead\" of me it would definitely be good to know whether your old hub still works next week! (assuming your new one doesn't arrive in the meantime 😉)
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"199","kudosSumWeight":1,"postTime":"2024-12-20T12:45:05.505Z","lastPublishTime":"2024-12-20T12:45:05.505Z","metrics":{"__typename":"MessageMetrics","views":913},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:Setup/message:5601981/message:5602013","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDU2MDI3MDQsNTYwMjcwNA","node":{"__ref":"ForumReplyMessage:message:5602704"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"266","rawBody":"Thanks orbscure, since you're a few days \"ahead\" of me it would definitely be good to know whether your old hub still works next week! (assuming your new one doesn't arrive in the meantime 😉)
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5602013_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:5602704":{"__typename":"ModerationData","id":"moderation_data:5602704","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5602704":{"__typename":"ForumReplyMessage","uid":5602704,"id":"message:5602704","revisionNum":1,"author":{"__ref":"User:user:635985"},"readOnly":false,"repliesCount":2,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Setup"},"parent":{"__ref":"ForumReplyMessage:message:5602013"},"conversation":{"__ref":"Conversation:conversation:5601981"},"subject":"Re: New hub not arrived, but \"To avoid loss of service, please install it within 5 days\"","moderationData":{"__ref":"ModerationData:moderation_data:5602704"},"body":"Hello Clachtoll
\n\n
Sorry to hear of the delays to your Hub delivery, we appreciate you taking the time to raise this with us via the forums and welcome to the community.
\n Due to an incident at a warehouse operated by one of our third-party suppliers, some customers are experiencing delays receiving their orders. We are working with our partner to expedite deliveries as soon as possible, have directly contacted those customers affected to apologise and will keep them updated.
\n Your current Hub, if active, will continue to work until the new Hub is received, installed and activated.
Hello Clachtoll
\n\n
Sorry to hear of the delays to your Hub delivery, we appreciate you taking the time to raise this with us via the forums and welcome to the community.
\n Due to an incident at a warehouse operated by one of our third-party suppliers, some customers are experiencing delays receiving their orders. We are working with our partner to expedite deliveries as soon as possible, have directly contacted those customers affected to apologise and will keep them updated.
\n Your current Hub, if active, will continue to work until the new Hub is received, installed and activated.
Thanks for your response and your help with this.
However, posts by sillygoose and Dahlia299 following yours show that old hubs do not \"continue to work until the new hub is received, installed and activated\".
Could you please double-check and advise again, taking into account their posts?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":1,"postTime":"2024-12-26T16:10:58.280Z","lastPublishTime":"2024-12-26T16:10:58.280Z","metrics":{"__typename":"MessageMetrics","views":155},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:Setup/message:5601981/message:5603281","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"354","rawBody":"Thanks for your response and your help with this.
However, posts by sillygoose and Dahlia299 following yours show that old hubs do not \"continue to work until the new hub is received, installed and activated\".
Could you please double-check and advise again, taking into account their posts?
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