Watching this with interest... today is my 5th day since non-delivery of a Hub upgrade and with nothing received from VM since a delivery advisory text message on the day delivery was penciled in for with the same warning. Guess I'll find out over the weekend...
Thanks orbscure, since you're a few days "ahead" of me it would definitely be good to know whether your old hub still works next week! (assuming your new one doesn't arrive in the meantime 😉)
Hello Clachtoll
Sorry to hear of the delays to your Hub delivery, we appreciate you taking the time to raise this with us via the forums and welcome to the community.
Due to an incident at a warehouse operated by one of our third-party suppliers, some customers are experiencing delays receiving their orders. We are working with our partner to expedite deliveries as soon as possible, have directly contacted those customers affected to apologise and will keep them updated.
Your current Hub, if active, will continue to work until the new Hub is received, installed and activated.
Thanks for your response and your help with this.
However, posts by sillygoose and Dahlia299 following yours show that old hubs do not "continue to work until the new hub is received, installed and activated".
Could you please double-check and advise again, taking into account their posts?
