Forum Discussion

david7892003's avatar
david7892003
Joining in
10 months ago

New customer

Hello all. I've just returned to virgin media from Talktalk. Set up the account and my equipment will be arriving on Friday for a quick start installation. However, my wife has just informned mw that she has booked a late holiday starting on Saturday for 2 weeks. so I will not be available to set up within the 7 days of receiving the equipment. I tried to get onto the web chat but it would not connect. CAn I just leave it till I come home in 2 weeks or will I have to cancel. For other rI really don'y want to call if I can avoid it.

Thanls for any responses

1 Reply

  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    10 months ago

    Hi david7892003,

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm sorry to hear you're having a bit of trouble with your new order. Have you managed to sort this out with the team since your post, or do you still need some assistance?

    Thanks,