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david7892003's avatar
david7892003
Joining in
7 months ago

New customer

Hello all. I've just returned to virgin media from Talktalk. Set up the account and my equipment will be arriving on Friday for a quick start installation. However, my wife has just informned mw that she has booked a late holiday starting on Saturday for 2 weeks. so I will not be available to set up within the 7 days of receiving the equipment. I tried to get onto the web chat but it would not connect. CAn I just leave it till I come home in 2 weeks or will I have to cancel. For other rI really don'y want to call if I can avoid it.

Thanls for any responses

1 Reply

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  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    7 months ago

    Hi david7892003,

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm sorry to hear you're having a bit of trouble with your new order. Have you managed to sort this out with the team since your post, or do you still need some assistance?

    Thanks,