Forum Discussion

Tolley1980's avatar
Tolley1980
Joining in
10 months ago

New customer

Hi I’m a new customer with a hub 3 do I need to activate the services or are they done automatically thanks

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    10 months ago

    The Hub should connect automatically, but if it doesn't call 0800 953 9500 with your account details and the Hub MAC no. 

  • John_GS's avatar
    John_GS
    Forum Team
    10 months ago

    Hi Tolley1980 

    Thanks for posting, welcome to the community and also Virgin Media 🙂

    I can see you've spoke to the team since posting and booked an engineer visit.

    Please let us know how this goes or if you need further assistance.