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Angela16's avatar
Angela16
Joining in
11 months ago
Solved

New customer

Hi

Originally a Sky customer but now signed up to VM. Anyway, when I spoke with Sky was told could leave end of June, so I rearrange the appointment the Rep organised for June 28th. Anyway, Sky disconnected me last Friday, luckily I have the VM equipment which I’ve managed to connect up. I have internet and TV but the landline is saying ‘check line cord’! 
I’ve tried to contact the VM Rep but no response, and I just keep getting the bot on the app.

i need to rearrange the installation date and get VM to sort out the landline.

can anyone help ?

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  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    11 months ago

    All VM landlines for new customers are 21CV. This means you should have been sent an adapter to plug your standard phone into the TEL1 socket on the back of your Virgin hub. Virgin no longer install any phone sockets or wiring (and they never used BT wiring anyway as they have their own exchanges).

    PS. I hope you are not porting your Sky number to Virgin, as the line has to remain active with Sky until it is ported over. If Sky have already terminated your service you will lose your old number.

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        11 months ago

        Thank you for updating the thread and posting the resolution.