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Filip04's avatar
Filip04
Joining in
2 years ago

My router is broke by accident ,I need a new one but I don't know where to report it or order.

I wrote about 2 months ago about a broken router, unfortunately I have not received appropriate help so far and I have been without the Internet for 2 months even though I have paid the bill, I am asking for a quick answer and help.

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  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    2 years ago

    Hey Filip04 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

    I'm sorry to hear about the issues with the router you are having. 😢
    I will assist you on this and get this resolved for you. 🧾

    I will send a private message for further support.

    Kind regards,
    Ilyas.