My hub 5 has been flashing red for more than 9 hours

Question

I received the hub today, plugged in and connected, started with white light for few seconds then switched to blinking red light.
I tried the 10 sec reset button, still the same.
Logging in to my virgin media account, check status says:
"Your service hasn’t been installed yet"
The instructions steps on the box say connect and surf, I assumed I would get internet connection instantly, what is going on?
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[MOD - title corrected to Hub 5 as requested]

newapollo · Answer

These forums are for VM UK residential customers, and VM UK don't provide the hub 6.

You must either be based in Ireland, or have VM Business broadband.

You would need to contact them for any updates.

https://www.virginmedia.ie/contact/

If you are based in Ireland then if you click on the link abave you should see contact numbers and also a red envelope near the bottom left hand corner of the page. Clicking on that should open a messenger chat during normal office hours.

There may be an active live messenger chat function for VM Business on the following page

https://www.virginmediabusiness.co.uk/help-and-advice/

There's also a freephone number 0800 052 0800 or text support on 07480 639 012

Additionally there's an online Contact Form

https://www.virginmediabusiness.co.uk/help/s/contactus-form

arwa · Answer

Sorry my bad, it is Hub 5

Client62 · Answer

https://www.virginmedia.com/help/how-to/broadband/hub-lights&nbsp;

Forum Discussion

My hub 5 has been flashing red for more than 9 hours

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