my address is not shown in the VM platform to move my home. I filled the necessary forms to register my new address but still no changes so i can't apply to move my VM services to my new home. I tried to chat with assistans but waiting hours and hours nobody responds.
I affraid i will need to cancel my VM services and apply to different broadband provider if nobody contact with me shortly.
They told me that they will direct someone to check if we got real line on the building but I haven't heard anything since .
It is so pity that after a year of time there is still no update about this matter.
My existing broadband contract is about to end soon , I like to purchase VM services but I can't. Can some one take this matter seriously to sort this issue anymore please.
Thanks
Forum TeamHey MUSHIN46, thank you for reaching out and we are sorry to hear you haven't heard back.
When did you try and reach out, how long ago was this?
last time It was couple of months ago.
I already gave up trying to reach out about this matter again and again. s
since nobody trying to sort this issue at VM side i think i would seleck and alternative supllier if this is not sorted in a month. Is there anything you can do about this?
Thanks
Forum TeamSorry to hear you feel this way MUHSIN46
We can only complete a form for the team to get in touch on our side regarding checking serviceability.
Does the postcode checker provide any further information or any expansion plans in the area where your new home is located?
You can also see if there are any further details with our new customer sales team on 0800 183 1234 regarding the properties' serviceability. Alternatively, if you'd like us to try the form again for you, you can reach back out to my colleague who was supporting you on this via private message.
