Forum Discussion

jaspa's avatar
jaspa
Joining in
18 days ago

move the installed box

i live in a semi detached hose next door has took out the virgin package the installed box is installed on my side i own my home ive rang up 4 times in 2 weeks been told some one will contact me within 48hrs 3 times i cant make a complaint as the service sends you round in coirles and you cant get past anything as i am not an account holder so the automated phone service wont let you past enter your account number the other services are the same i don do twitter face rubbish or other social rubbish how do i contact VERGIN to move this box or can some one provide me with the correct PHONE NUMBER or EMAIL ADDRESS ill do it and bill VERGIN MEDIA any helpout there for this problem

2 Replies

Sort By
  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    15 days ago

    Hi jaspa,

    Thanks for your post and welcome back to our community. 

    I can see you're already in a private message conversation with a member of the team here, and they're helping with your concern. 

    If you have any further questions, please pop back to them directly and they can assist further. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    18 days ago

    I just saw your other post. This is actually a common complaint. A staff member should pick this up and offer to help, but if you want a quick resolution you can always remove it yourself. 

    VM don't publish direct phone or email contacts because they don't want to be bothered by members of the public.