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willhr's avatar
willhr
Joining in
12 months ago

Missing Isolator Cable

We ordered a Hub 5 that arrived today but was missing the isolator cable needed to plug the router into the Virgin receiver. In the quickstart kit it said that the hub, power supply and isolator cable would be included. I have tried to ring VIrgin customer service multiple times to no avail as there is no option for this. Can someone please direct me to a human rather than a bot to speak to about this? 

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  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    12 months ago

    Hi willhr,

    Thank you for your post and welcome to the community. 

    I'm sorry to hear that cable is missing. We are happy to take a look into this. 

    I will private message you now to confirm your details. 

    ^Martin