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Jackal1's avatar
Jackal1
Just joined
4 hours ago

Junction cabinet in my hedge

Virgin Media applied to the local highways agency to replace a 85cm high cabinet on the highway outside my house in 2023. They actually put a replacement 1.2m high by 1.2m wide cabinet in my hedge, next to my drive. Earlier this year they dug up my hedge looking for cables under the cabinet and the hedge is now wrecked. I can’t replace it with a fence because the cabinet is in the way. I’ve tried complaining but four months later I’m just being fobbed off with excuses or promised callbacks which don’t materialise. I want to escalate the complaint but am not sure where to go. Is it Ofcom or the Communications Ombudsman? 

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4 Replies

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    2 hours ago

    You need to know where is the boundary line of your property - which may or may not defined by the hedge. And if it's the hedge: over time it may have grown significantly in width, so where is the centre - if the centre is actually the boundary?

  • Client62's avatar
    Client62
    Alessandro Volta
    4 hours ago

    Sharing some photographs of the situation would be very helpful.

  • goslow's avatar
    goslow
    Alessandro Volta
    4 hours ago

    What is it you are specifically complaining about? The fact that the cabinet is bigger or your hedge was damaged or both things?

  • Jackal1's avatar
    Jackal1
    Just joined
    4 hours ago

    Did you ever get this sorted?  Virgin applied to the highways department to put a Cabinet on the highway outside my house but they put it in my hedge instead. There was one before but it was 85cm high and the new one is 1.2m high, right next to my drive. To make matters worse, they have damaged the hedge  but I can’t replace it with a fence because the cabinet is in the way. I’m trying to get it moved but I just keep getting fobbed off with excuses and promises of phone calls that never materialise. Is there someone I can escalate this to? Ofcom? Communications Ombudsman?