is this a monitored inbox?

Question

hi,&nbsp;
i have an ongoing complaint and am getting emails from the above address that claim to be related to&nbsp; it ( have the correct complaint number)&nbsp;
however&nbsp;
the emails are entirely unrelated to my actual issue and&nbsp;none of the emails seem to respond to or even acknowledge the emails and documents i have sent them by return.&nbsp;
in addition, this email address does not respond to email delivery receipts or read receipts so i have no way of knowing if they are receiving my emails&nbsp; - and, if so, why they are not responding.
instead they keep taking about a completely unrelated issue&nbsp; - claim that its resolved and will now close the complaint if they don't hear from me.
what random nonsense is this - how is a customer supposed to do that if they do not acknowledge emails&nbsp; ???
is this even a monitored mailbox?
&nbsp;

-tony- · Answer

replies to complaints typically are in pigeon english either written by poor AI or someone who has a VERY poor grasp of english and and even worse grasp of grammar so what you describe is the norm

the normal course is for them to close the complaint as resolved with a reason that does nor relate to the actual complaint

ao [again] yes thats normal - they will not engage hoping you go away

there are no customer facing email addys - why would there be - they might have to get involved - you dont state the reason for the complaint - you might get help on here - if you dont want to do that you might get help from the arbitrator when the complaint is 8 weeks old

Beth_G · Answer

Hi Customer66
Thanks for your post, welcome to the Community Forums.
I'm sorry to hear about the way your complaint has been handled by our team. I'd really like to help.
I've popped over a private message so I can take the account details and look into the complaint for you.

Customer66 · Answer

thank you Beth&nbsp;i have replied to your message&nbsp; - but the webpage is not allowing me to send more than a few lines&nbsp;

Customer66 · Answer

thanks for your input&nbsp;it's sad to see that this is the norm&nbsp;my complaint is over a 3 month delayed installation of broadband - and the utter waste of customers time and lack of anything useful from the "resolutions team" on every single interaction along the way.&nbsp;this issue of service providers promising one thing then delivering another seems more and more commonplace as they rip costs out of customer service and let down paying customers in order to pay shareholders dividends.&nbsp;

Customer66 · Answer

update - i had contact from talktalk staff here on the community forum - offering to help around a week ago - albeit only via some self imposed rules and restrictions they chose to apply.

unfortunately, they have not responded in 6 days ........

how many platforms are we expected to have to chase them across to get basic service - or recompense according to the contract ?

seems like they leave me no option but to take it to the ombudsman in a few weeks time.

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is this a monitored inbox?

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