Re: Additional email inboxes not working
This has just happened to my sons email whilst updating his phone, seem to be going around in circles trying to email password working. I can no longer manage accounts only delete them
help please
Shaun6502 No it doesn't alter the underlying Ntlworld email address. The third party email address becomes the username for the Ntlworld email address for log in purposes to the My VM account and VM webmail only.
Access to the Ntlworld email address via an email client will continue to use the Ntlworld email address as the log in name together with the app generated password.
VM have recently changed the log in requirements for accessing VM Mail via third party apps.
If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management