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BSPN99's avatar
BSPN99
Dialled in
2 months ago
Solved

New customer order monitoring.

I ordered Broadband last week. I have an order number but no account number. The estimated  delivery date was last Friday.  No email with confirmation of delivery date.How can I check progress?

  • jpeg1's avatar
    jpeg1
    2 months ago

    You could try calling the Installations number 0800 052 1734

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 months ago

    You could try calling the Installations number 0800 052 1734

    • BSPN99's avatar
      BSPN99
      Dialled in
      2 months ago

      Thanks for that. The online application had failed. I had to do it over the phone. Seems to be sorted now.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 months ago

    Just be careful that when the contract comes through, it is for exactly what you wanted and at exactly what you expected to pay. 

  • BSPN99's avatar
    BSPN99
    Dialled in
    20 days ago

    Still waiting for phone number to be ported over.

    • BSPN99's avatar
      BSPN99
      Dialled in
      20 days ago

      I spoke to a helpful man on 0800 052 1734 who has arrangrd the transfer in ten days.

      It obviously had not been srt up by the OTS process.

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        18 days ago

        Thanks for the update and we're pleased to hear you were able to get this resolved following a call.