Hello, I am a customer in Ireland and I currently have the hub 5x router, which I believe is connected directly via optical cable rather than the older coaxial connection.
The router is currently installed downstairs and I was wondering if it can be moved upstairs as it would require running the optical cable vertically up the wall?
Forum TeamHi dfarrelly,
Thanks for posting and welcome to our community 😊
There is a charge of £25 to move equipment, let us know if you're okay with that and we can pop you over a private message.
Alex_Rm
That would be great, thank you!
Forum TeamWe would just need to clarify where in Ireland you are as we can take care of the Northern part of Ireland, south of the border would be 👉 Virgin Media Ireland.
Could you please confirm for us 🌞.
Sabrina
