Forum Discussion

philives23's avatar
philives23
Tuning in
1 year ago

Internet packet loss

Hi,

I get frequent packet loss on my home broadband. Past 24hrs is particularly bad (see BQM).

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/643a4343dc3eb9af5eb3e9bb930e31cf0a568721-21-03-2024

Previous days would have perhaps 1-2 very short 'outages' but still cause interruption to every device in the house. 

Some background info:

  • I've reset / restarted numerous times
  • Connected devices are a mixture of WiFi and Ethernet - both affected when outage occurs
  • Wi-Fi connection are 2.4 and 5

I've had this problem since installation in January. 

BQM past 24hrs 

9 Replies

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    • philives23's avatar
      philives23
      Tuning in
      1 year ago

       Sam knows test attached but the problem is intermittent. I guess I'll have to just catch it when it occurs.

      I'm just trying to work out if this is 'normal' (ie daily short outages) 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    1 year ago

    Yes, the packet loss is visible in the BQM.  Post the power levels, Pre and PostRS errors and network log from the Hub for comment.  In the meantime, check all the connections are at least "finger" tight, as loose connections can cause noise ingress on the circuit.

      • philives23's avatar
        philives23
        Tuning in
        1 year ago

        Latest BQM which covers the timings for the logs. 

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        1 year ago

        On the Downstream tab below the initial power levels. 

  • Martyn's avatar
    Martyn
    Superfast
    1 year ago

    You need to post images without IP's or they get automatically rejected.