Forum Discussion

Chloe_2's avatar
Chloe_2
Joining in
2 years ago

Internet not available in my flat but is for the rest

Hi, so I moved into a new flat and the landlord has told us that virgin media is installed in the building however my flat cannot get it set up despite the rest having no problem. I am the first tenant in the flat since it was converted so isn’t an issue with previous tenants as has been suggested to me previously. I have asked the landlord to contact Virgin directly however they refuse. Any idea as to what I could do?

  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    2 years ago

    Hi Chloe_2 

    Thank you for reaching out to us here, to the community.

    There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

    Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

     

    Thank you

    Jon

     

    • RainingRoses's avatar
      RainingRoses
      Joining in
      2 years ago

      Hi Jon,

      I have exactly the same issue. Can you please send me a PM as well?

      Thanks

      • Alex_RM's avatar
        Alex_RM
        Forum Team
        2 years ago

        Hi RainingRoses,

        Thanks for posting and welcome to out community 🙂

        So I can get a few more details from you I've popped you over a private message.

        Alex_Rm