Forum Discussion

willjmoo1's avatar
willjmoo1
Joining in
3 months ago

Internet dropping and errors on the hub

I am getting 3-4 drops a day when the internet stops working (Wired and wifi), looking on the HUB I see the following in the logs, I have setup the think boardband monitor, . any help please?

 

15-11-2024 11:18:20warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-11-2024 11:18:20noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-11-2024 10:10:51warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-11-2024 10:10:51noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-11-2024 10:07:45warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-11-2024 10:07:45notice

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

 

 

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    3 months ago

    What Hub model is it ?

    What devices do you have connected to the ethernet ports on it ?

    The BQM only shows the one real loss of connectivity (3.15 pm) your logs dont cover that period.

    Can you post up the rest of the data as per....

    ____________________________________

    Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & also the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

    • willjmoo1's avatar
      willjmoo1
      Joining in
      3 months ago

      it`s a HUB 5, looks like the logs on the HUB dont go that far back but attached is the Quality from today

      • jbrennand's avatar
        jbrennand
        Very Insightful Person
        3 months ago

        The image is rejected... you need to cover up the i.p. address.

        Are you sure it drops on an ethernet connection as well when wifi drops ?

    • willjmoo1's avatar
      willjmoo1
      Joining in
      3 months ago

      To add I have a UniFi router connected to the Ethernet, virgin support just told me to not use the 2.5gb port as they are seeing problems with it 

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        3 months ago

        Hi willjmoo1 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

        We're sorry to hear about the problems you've been having 😔

        If you could please re-post the Broadband Quality Monitor (with the IP address covered up) and answer the question asked by jbrennand, that'd be much appreciated.

        Regards,

        Daniel

  • legacy1's avatar
    legacy1
    Alessandro Volta
    3 months ago

    Get a better router with 1Gb ports and use hub in modem mode