Internet dropping and errors on the hub
I am getting 3-4 drops a day when the internet stops working (Wired and wifi), looking on the HUB I see the following in the logs, I have setup the think boardband monitor, . any help please? ...
Forum Discussion
What Hub model is it ?
What devices do you have connected to the ethernet ports on it ?
The BQM only shows the one real loss of connectivity (3.15 pm) your logs dont cover that period.
Can you post up the rest of the data as per....
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Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & also the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts
To add I have a UniFi router connected to the Ethernet, virgin support just told me to not use the 2.5gb port as they are seeing problems with it
Hi willjmoo1 👋 Thank you for your posts and welcome to the Virgin Media Community 😀
We're sorry to hear about the problems you've been having 😔
If you could please re-post the Broadband Quality Monitor (with the IP address covered up) and answer the question asked by jbrennand, that'd be much appreciated.
Regards,Daniel
"To add I have a UniFi router connected to the Ethernet, virgin support just told me to not use the 2.5gb port as they are seeing problems with it "
I’m using a UniFi UDM Pro router from the 2.5Gb port on my Hub5 and have never had any problems with it.
