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Ezinne's avatar
Ezinne
Joining in
28 days ago

Installation

I have tried calling the customer care support to report the issue and also arrange for a technician as early as possible or at least cancel the contract if the whole process is not going to work. I cannot be paying for something I am not using and the support is quite unresponsive. 

Please do reach out so I can cancel the contract at least before I am debited. I need the WiFi urgently and it's obvious virgin media is not going to work for me.

complaint
contract
CustomerCare
installation
sockets

2 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    28 days ago

    Please do not double post 

    https://community.virginmedia.com/discussions/ManageAccountCable/installation/5630466

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    25 days ago

    Hello Ezinne,

    Welcome to the Community and thanks for taking the time to post here on the forums. We're sorry to hear of the issues that you're having. Please reply on the private message conversation and we'll be able to help further.

    Kind Regards,

    Steven_L