Installation
In January, as a new customer, I signed up a contract for M250 fibre broadband and was advised that installation would take place on February 12th. The engineer came but told me he could not go ahead with the installation as work was required in the street. I was given a new date some weeks later. The road and pavement outside our block of flats was dug up and the guys from Kelly Communications advised me that the “T” junction had been installed up against the block boundary wall and that all that now was required was for a Virgin engineer to install the cabling up to our flat. Since that time I have had 5 appointments from the pre-installation team booked and then either cancelled at the last minute or not turned up at all. I am not given a reason for the “bumping” of the appointments and when a phone I am Tod differing stories such as, Council approval is required or further work is necessary before the installation can go ahead. At the moment I have an appointment in a couple of weeks, but how can I be sure this will go ahead? Will I be bumped yet again? I can’t fathom out what the problem is, so any help or advice would be welcome.