Installation timelines and customer service
I placed my order on 28th November 2024, with the initial installation date scheduled for 9th December 2024. This was subsequently delayed due to pre-installation work, with a new installation date set for 24th January 2025. However, this has now been further postponed to 20th February 2025 for the same reason.
These delays have caused significant inconvenience, especially as I have already taken two days off work to accommodate the missed installation appointments. Additionally, there has been no clear communication regarding the reasons for these delays or any indication of when the necessary pre-installation work will be completed.
I have raised a complaint but with a 28 day turn round i am not exactly optimistic.
Does anyone know how this can be escalated, no one coming to do the pre-work should be a Virgin issue not mine. I am sure 3 months is ample to get someone to come and complete the work.
I checked out the compensation scheme and as no dates i have been given have ever said they are provisional should be eligible. How have others fared.