Installation delays jeopardising our community centre and funding

Question

Our connection to Virgin Media Business Broadband has now been rescheduled 7 times. I have tried customer service who sounded very helpful at the time and promised we would be prioritised and connected on 20 Dec. But then yet another reschedule notice came through yesterday.

I have been told that there is a delay in issuing permits. But I checked with Cornwall Council and it only takes 24hrs to issue a permit and apparently the installers cancelled the permit that was issued in October.

These delays are now jeopardising the opening of our community centre and risk us loosing significant grant funding.

Is there any other way that we can be prioritised for installation?

jpeg1 · Answer

Get your local MP involved?&nbsp;You won't get any help here because this is a user forum for Residential customers, not Business.&nbsp;

newapollo · Answer

Hi&nbsp;SaltArtsCIC&nbsp;Unfortunately, as indicated by&nbsp;jpeg1,&nbsp; these forums are for residential customers and the forum team don't have access to the business systems as they are two separate entities.There should be a live messenger chat function for VM Business on the following pagehttps://www.virginmediabusiness.co.uk/help-and-advice/&nbsp;There's also a freephone number&nbsp;0800 052 0800 or text support on&nbsp;07480 639 012Additionally there's an online Contact Formhttps://www.virginmediabusiness.co.uk/help/s/contactus-form&nbsp;

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Installation delays jeopardising our community centre and funding

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