Installation delay
received a confirmed installation date of 22nd December 2023, and was promised that engineers would show up to install. Instead, I have had delay, after delay, after delay. Apparently there is ground work that needs to be done outside the property, as the access point needs to be relocated, and I was told by the engineer on 10th December (who came to originally install the cable to the house) that it wouldn’t cause a delay. 22nd December came and went, and nothing happened. Then I received a we have delayed your installation email that it would be for 25th Jan, and now it has been delayed again with no contact from Virgin at all. I understand it may be open reach, I logged formal complaints with them and Virgin and have received no response.
Very disappointed with this service and lack of customer support, it is affecting work as I predominately work from home. Can I please be contacted to talk about compensation, which should be £5 per day since 22nd December according to Ofcom regulations as it was never communicated that this may have been a provisional date (not that that matters when it comes to ofcom) and to know when an installation is actually going to take place.
