Installation delay
received a confirmed installation date of 22nd December 2023, and was promised that engineers would show up to install. Instead, I have had delay, after delay, after delay. Apparently there is ground...
Forum Discussion
See this old post ...
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The current VM installation process is poorly managed when things aren’t straightforward and cable re-pulls etc. are needed. So dont bother chasing it. Just let the installation play out. Do nothing. You will pay nothing (£0) until a VM connection is actually installed and activated. And even from then (if it gets that far) you have 14 days in which to cancel - again with no costs. Or keep it if you like it after those 14 days
In the meantime, can you keep your current supplier, or connect to OR, Sky, BT etc - or to a 4G/5G service - perhaps on a 30-day contract? Three recently had a 30-day 4G unlimited package for ~£20. If so, do it now and just let the VM install run its course. As said, you will pay nothing until VM's service is installed and operational. When it finally happens, you have 14 days in which to cancel it at no cost to yourself and keep the other service. Or, if VM is working to your satisfaction, keep it and cancel the other service (hence better if you took a 30-day contract).
———————FYI - Re. VM’s recent installation issues - see John’s excellent précis of the situation in message 18 here…
And then re. install compensation - see the Ofcom rules….
And Tony’s excellent advice in message 7 here….
And an example of >£1300 “bill credit” upon connection.
https://www.cableforum.uk/board/showpost.php?p=36130259&postcount=1
And, a successful Compensatioin outcome see message 29 …