you should get £5.25 a day compensation starting from the 1st install date - and if there are any missed appointments where you are required to be in add £25 for each one
keep records - open a complaint and sit back - dont waste your time ringing asking for updates - customer services will absolutely guarantee its all going to happen tomorrow and then when it does not it will be [you guessed it] tomorrow etc like the old stuck record - in other words they have not a clue
the cable pull has gone to a contractor who may well have sub contracted it to someone else - again you see where this is going - no one talks to each other so no one knows whats happening except offshore CS who will tell you - yes again you have got it - its going to happen tomorrow - guaranteed
it looks like you have got on the roundabout - the longest we know of is a year plus and still not done - work that out at £5.25 a day
now that may not be the case and it will happen tomorrow - guaranteed but it may not so you need to think about it
what is not to think about is cancelling - dont do that - think of the £5.25 a day and just to add to that if and when it does get installed and VM offer you a tenner or some other ridiculous amount reject it and go to CISAS who will find in your favour - and you want money not credit
so dont cancel - on that if you do all work orders will be cancelled and if you decide to try again in the future for pain rather than sticking pins in your eyes you start again
but what you do need to think about is now - 4g - 5g sim if it works for you - £20 ish a month from the likes of smarty or a BT or sky install and just let VM paddle on at £5.25 a day until it happens then cancel whoever - BT Sky or VM
there is no good news sorry!
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Tony.
Sacked VIP