Unnecessary Delays with installation
I have been trying to get VM Broadband installed since my original installation date of 21st December.
After numerous calls to the preinstallation team and being told many different stories I had a VM engineer turn up to review the site. He established that my installation was 'easy'. It just needs a team to turn up with a hydraulic lifter to lift the BT lid and prepull the cable through to my Tee.
The following day contractors turned up 'without' a hydraulic lifter and as keen as they were to do the work they couldn't without this tool. So, nothing happened!
Since then, more calls with the preinstallation team with different stories telling me I am incorrect in what I have been told. They tell me it needs council approval, but I have been told in both visits so far, it doesn't. So, they are setting up more appointments, but nobody is turning up!
In my last call last week, I was told they were definitely coming that day and that a technician would call me to let me know what time. Nobody turned up. I was also told that he would refer my case to the escalations team so that I could specify when I want full installation to take place. I suggested 3rd February. I have yet to hear from anybody about this.
My account today show that I have 1 appointment today between 8am and 6pm and 1 appointment tomorrow between 8am and 6pm. But this has just been rolled over from the 2 appointments that were scheduled for yesterday.
Overall, it is not looking very promising.
How do I get somebody to send out a team, with a hydraulic lifter so we can move forwards?