Forum Discussion

Alina66's avatar
Alina66
Joining in
2 years ago

Installation - issues self install

I ordered virgin media broadband and while setting up i could not install it.Upon researching,i have found out that it is not compatible with open reach..What should i do now?I am confused.

 

 

[MOD EDIT: Subject title changed for clarity]

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    If you ordered a quick start  VM installation - then they know the property has had a VM service previously.  Its possible the internal cables have been removed when OR came in.

    Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install