Forum Discussion

AB07's avatar
AB07
Joining in
10 months ago

I want to join virgin please help

Can anyone help! We moved onto a fairly new build last year. Our contract with sky is due for renewal. We want to join virgin for internet and tv. Problem is, our house number doesn’t show. Our neighbours either side do. An engineer was working on the estate, he came to house and confirmed we can join virgin. It appears that the data base hasn’t been updated. I check on virgin everyday day with no joy. We have a Facebook group on the estate and others are having the same problem. Shame really because they are loosing new customers who are having to stay with current providers. 
please help

  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    10 months ago

    Hi AB07

    Thank you for reaching out to us here, welcome to the community.

    There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

    Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

     

    Thank you

    Jon

  • AB07's avatar
    AB07
    Joining in
    10 months ago

    Hi Jon

    Thanks for your reply! We are all sorted now. Finally getting connected later in the month.

    thanks again