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Monikadudu's avatar
Monikadudu
Joining in
11 months ago

I didn't receive the router

Hello . I ordered a broadband 12.06, I was supposed to receive a router 17.06. It turned out that the previous owner of the apartment had not closed his virgin account and that was the reason for the delay. So I had another date set for June 22, but I didn't receive the package either. At this point, when I call the hotline, they don't want to give me an answer as to what's going on. They don't know what to do. Please help 

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  • Megan_L's avatar
    Megan_L
    Forum Team (Retired)
    11 months ago

    Hi Monikadudu,

    Thanks for posting and a very warm welcome to our Community Forums!

    I am sorry you're still waiting for your Hub to be delivered and that our Customer Services are not able to help. 

    I'm keen to take a closer look into this for you, I'm going to send you a PM now so we can get started 😊

    Speak soon!

    Meg