Forum Discussion

rBxz's avatar
rBxz
Settling in
2 months ago

I can't get VM in my new build

Hi I have the same issues, all my road is on the website apart from my new build ( built in 2024 ) I was I could have service when it’s registered which they submitted for me, then asked when someone could come out ( hadn’t moved in ) but then today told I can’t get service. Can someone help please it’s !!URGENT!!

2 Replies

  • rBxz's avatar
    rBxz
    Settling in
    2 months ago

    Did you ever get this sorted. I have the same issue, others are able to get virgin in the area but my postcode doesn’t show up.

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      2 months ago

      Hi rBxz, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear that your neighbours are able to get Virgin Media but your address is currently not serviceable. This happens from time to time and isn't something we can change we're afraid. 

      Try speaking to the Sales Team on 0800 183 1234 - if we've not looked at the address previously, they'll be able to arrange a spotter to come and take a look. If we've checked before though, they won't be able to send a spotter and you'd need to take services with another provider.

      Many thanks,